Fan running but no air coming out of vents Archives

03:22 17 Nov 23

I recently had an exceptional service from KYC Air Conditioning. From the moment I called to schedule a service for my air conditioner, the staff was incredibly professional and courteous. Kudos to the KYC Air Conditioning team for their outstanding service that went beyond my expectations. I highly recommend them in terms of reliable air conditioning assistance!

Julia T

09:40 16 Nov 23

Kristian, Jason and Reece were a pleasure to work with. They completed a job, which was not easy due to the space of our roof, with no issues or complaints. Thanks team for accomodating our busy schedules and complex home!

Matthew Ball

10:16 15 Nov 23

Kristian and the team from KYC were very professional and knowledgeable. Communications were clear and immediate and the pricing of our AC system was very competitive. Installation was quick and easy and he organized the electrician which the other 4 companies we spoke to would not do. Very please with the service. KYC is highly recommended.

Amelia Court

05:54 25 Sep 23

The KYC team offer first class service and value for money. We recently used them for our family home and we were impressed with their professionalism and quality of their work. We will definitely use and recommend them for all future work.

Vanessa Ward

08:54 08 Sep 23

Erlyn was incredibly helpful. She is clearly flat out but yet still took the time to ask a lot of questions about my usage (which other companies didn’t) which inturn highlighted that I required a bigger unit than I planned on buying, long term saving me money.I cannot speak highly enough of the team. They are competitively priced and really care about doing a good job and helping their customers.

marika varady

10:14 22 Jul 23

Kristian and his team made the replacement of my old air conditioner seamless and easy. Their quote was clear, the installers were on time and installed very quickly without fuss. They cleaned up after themselves and were respectful. I would definitely recommend KYC for anyone who wants a fair price, great communication and awesome installation. M

Mike Bielawski

05:31 14 Jul 23

Could not be more satisfied in choosing KYC for an AC install.Key things that made me choose KYC over competitors:-Thoroughness and time spent explaining and answering all questions-Communication, continuous check ins, prompt replies-Good Value and competitively priced without caveats or hidden extras others have in their quotes-Professional team who know what they’re doing, get it done properly, and genuinely care about having it look greatThank you Kristian and your team for all the time you spent answering my questions and great install. No brainer why you have such consistently good reviews.

Nathan Kayrouz

20:02 24 Jan 23

The team at KYC went above and beyond for me. From admin staff to the installation team, everyone was very professional and it is evident that Kristian leads from the front and runs a well oiled machine.I was well looked after from start to finish. The boys were great on the day of install. In and out quickly. Very considerate of my dog escaping and they even went as far as repairing a lead that i had cut through, free of charge.From a blown fuse on an old unit to a happy customer with a frosty home, i can't recommend KYC enough.

ragin shah

22:38 04 Jan 23

KYC team are professionals with outstanding service and creative approach. I am a designer and have worked with Kristian for aircon consultation throughout design and build of the projects. Kristian understands the design complexity of the projects and comes up with the solutions in best interest of the clients/owners. I have only seen him going above and beyond to accomplish all the projects with top quality and timely manner.I highly recommend using Kristian for all kinds of projects.

Jenni

08:38 20 Dec 22

KYC have just replaced my old ducted aircon/heating system following consultation and quote by Kristian. I'm extremely happy with the professionalism of the tradesmen and company. Very polite, clean and tidy. Highly recommend KYC.

Colin Chidgey

05:28 24 Jun 22

KYC have now finished their second job for us: a ducted system in our house and and AC instal and system maintenance in my wife’s mother’s house. Kristian has planned both jobs and his teams have executed them, in both cases to a high level of professionalism. From the team in the office to the instal gangs Kristian has put together an organisation that completes a job very well, to a good price point and with good (and enjoyable) communication.

Joseph Naoum

00:17 22 May 22

Kristian and the team at KYC Air-Conditioning are the ultimate professionals!Due to the difficulty of the job, I had been previously turned down by other competitors, however from the very beginning Kristian was quite honest and able to establish a clear plan of action with me to ensure the most effective solution was provided with the install.Across the board, the KYC team did a superb job in carrying out the install, taking their time to ensure that the job was completed in a professional and prompt manner.I cannot reccomended this crew enough. Well done and thank you to the KYC Air-Conditioning Team!

Anthony Youssef

07:31 09 Feb 22

Just had Airconditioning installed in my home by KYC Air Conditioning. Kristian and the team’s service is exemplary, highly professional and really outstanding. The team were very responsive to my needs by providing the right advice around the appropriateness of which unit to install based on my property’s needs. I would strongly recommend KYC Air Conditioning to anyone looking to have their Airconditioning done right and with no fuss!A very happy customer! 👍KYC Air Conditioning just installed a ducted unit for my parents today. From quote to installation, Kristian and his team were truly professional, providing the right advice and delivered exactly what they said they would. I will continue to recommend KYC to anyone who wants a new air conditioner installed!! 😎👍

Nicola Hassan

08:37 27 Jan 22

Kristian, Luke and team at KYC Air Conditioning did an outstanding job of installing our ducted aircon system into our newly built home. When there was a problem with some of the airflow they were responsive and fixed the problem. They were on time and cleaned up after their work. I was particularly impressed with the after-installation service - there was definite care in their work. Thanks Kristian and Luke, I would definitely recommend your services.

janet hill

04:43 17 Jan 22

I recently got KYC to install an air conditioner while my husband was in hospital. I found the team friendly, professional and only took a day to complete work. Unfortunately when I went to use the cooler prior to Christmas I found a problem, it would not work. Unfortunate time of the year for this to happen and then Covid prevented a visit. But I received updates of possibly delays and when Luke finally got to come my air conditioner was fixed. Many thanks Luke. You did a great job and I do appreciate letting me know when you where arriving. I would recommend KYC. My husband and I are now enjoying the cooler air.Janet

Viria Charitos

08:59 28 Nov 21

Highly recommend KYC air conditioning. Replaced a couple of split systems in my big old house with ducted air conditioning. KYC managed to get it in every room in a tricky double storey house. Something which others said was impossible.Great service and attention to detail, Kristian is very helpful and managed to fit me in to get some initial works done, while my renovations were in progress so we weren't held up. Much appreciated.Air con is working beautifully and I wouldn’t use anyone else. Thank you!

Emma Burns

22:53 23 Nov 21

I could not be happier with the 5 star service I received from KYC Air Conditioning. After having trouble finding parts I needed to replace air conditioning vents with other local businesses, I dropped into KYC one morning to find replacement parts. The team were helpful, friendly and found the parts I needed right away, with a great discount because I am a local. I definitely recommend the team and will be returning to them for any future air conditioning services.

Irene Papandonis

03:21 15 Oct 21

Had a very good experience using KYC. When quoting us they sent us several options for our house and responded in a timely manner. When we decided to go ahead with the work they were also good in fitting us in to get the unit installed as quickly as possible. We replaced our air conditioning split system and we found both Kristian and the installation staff professional and courteous.

Costa Dimitriadis

11:51 08 Sep 21

Great and prompt service from the KYC team. Really happy with their work and have recommended them to my friends and family.

Khal Katrib

13:45 04 Sep 21

I used KYC to replace my existing ducted system. They diagnosed the initial problems with the control board and compressor and offered a range of options. KYC offered an excellent value quote to replace the existing outdoor and indoor unit. Their customer service was fantastic and their team went about their work with no fuss. They always cleaned up after themselves and did the little extras that i didn't expect.Kristian led the team well and went out of his way to make sure we as customers were happy with the service. I would highly recommend KYC for all your air conditioning needs.

Sally Mclennan

07:44 03 Sep 21

Kristian and his team (Marcelle and Jason) were polite, lovely to deal with and so professional. The quote was quick and then work began immediately. Good ideas for our new set up and a great new ducted air system. Bring on summer. Thanks guys.

Amin Abourjaily

08:59 30 Jul 21

I contacted KYC to install a 28kW Air-conditioning system in my double storey home. Prior to awarding the works to KYC, I had contacted 3 other companies to compare prices. KYC was deemed the most competitive price with inclusions others did not offer. Kristian's installation team was prompt and professional. The team was knowledgeable and were able to finish the works in 1 day. I was extremely happy with KYC and highly recommend them for air-conditioning services!

Gavin

06:23 18 Mar 21

The diagnosis and installation was finished quickly and to a great standard. The system works great now and we are very pleased with the results. Luke the technician was very professional and knowledgeable about his work. Marcelle and Kristian were very responsive and welcoming in the sales and customer service. We would happily recommend. Thanks

Mandy King

06:36 01 Mar 21

Kristian and the team installed a ducted Daikan system in our top floor apartment in Parramatta on 1 March 2021. The system consisted of the external unit and 2 internal units (lounge room and main bedroom).Firstly - Kristian was on time to provide the quotation for the installation. Secondly - in the middle of summer - KYC Air was able to source the parts and install on time during peak season.The apartment was left spotless. You would not even know there were air conditioning contractors working at our apartment unless you were there in the morning watching the work.Thanks KYC Air for the great work and professionalism.We are loving the ice cold air.Paul and Mandy

mehrdadg89

00:47 01 Mar 21

The Team at KYC are great. Kristian was very thorough in providing details and advice when visiting for the quote. I decided to go for a Daikin Zena. They provided a great service on good communication throughout the process. Very good and clean installation. I would definitely recommend using KYC!

Jarrod Bryce

00:38 04 Feb 21

From the outset, Kristian was terrific meeting our expectations and his suggestions on what our A/C requirements for our 3 story terrace would be, were spot on. From quote acceptance to installation was only a week and the job was completed within the day. All tradesman were courteous, respectful and polite. I would certainly recommend Kristian and his team.

Robin Ball

03:54 15 Jan 21

From initial contact to the final installation I found them very professional. Gave great advise, listened to my requirements, and the price was very competitive while not compromising the quality. The installation of both a deducted and split cycle units was completed within a day as promised. The installation team, led by Youseef, were excellent in keeping me up to date, answering questions and reconfirming requirements plus agreed expectations. Overall, I am very happy with the finished product and would recommend Kristian and KYC Air Conditioning.

Rebecca Shayne Wood

03:41 14 Jan 21

We recently had a Daikin Cora Split A/C installed at out home by KYC Air Conditioning.Kristian and his team provided amazing service from start to finish. We were extremely impressed when he came back the day after installing to show us how to operate one of the functions of the unit that we were having issues with.His tradesmen were very well mannered and cleaned up after themselves. They were punctual and kept us updated throughout the installation process.I would highly recommend using KYC Air Conditioning!

Kieran O'Neill

20:57 13 Jan 21

KYC are a great company to work with and I would happily recommend them to anyone thinking about having aircon installed! Kristian and the team are very responsive, professional and provided us with a cost effective solution for our small terrace house.They did everything when they said they would and all with a smile on their face. Thanks so much!

Rhiannon Richardson

04:36 08 Jan 21

Kristian and his team came out today for the installation of our Daikin ducted air conditioner and I can honestly say WOW what a service. They were not only professional but also had remarkable safety and hygiene measures! I had many questions and Kristian was lovely enough to answer all of them. They also left my premises neat and tidy. Great job! I would highly recommend.

Hamish Hawthorn

23:12 16 Dec 20

Kristian and his team did an absolutely fantastic job installing our AC systems. They were professional and efficient - getting the job done at a very high standard.Kristian was also spot on with sizing and placement of the systems - the depth of their experience really showed through. We are very happy and would definitely recommend using them.

Kal The Marketing Co

04:51 11 Dec 20

We recently moved our office and the first day we moved we had a big leak in our AC system - so we called Kristian and his team immediately came and resolved the issue on the spot. Big thanks! Very professional & great customer service. I highly recommend KYC.

BRAD TRIFFITT

08:41 07 Dec 20

Absolutely recommend getting your AC installed by KYC. They came around and quoted me within a day and then installed the unit the next week. Great job and lovely team. Highly recommend !!

Michael Esper

06:22 07 Dec 20

From the minute I booked in our air conditions for service the company was extremely professional and kept me up to date with times of service.My Airconditioning has never worked so well and all my staff are extremely happy now that the place is cooling much better.A massive thanks to the team and I highly recommend them to anyone for home and business use.

Steph Shel

19:32 04 Dec 20

I had the best experience hiring KYC to install my split system air conditioner. From the very beginning Kristian was responsive, coming straight away to give me a quote. His professionalism made me feel comfortable and confident from the start. He gave me amazing service to find me a suitable time to come and install the air conditioning as soon as possible.On the day of install I had some great electricians working with Kristian to get everything set up with a difficult switchboard I had. It was all ready for the air conditioning to be installed.When Yousef arrived he was energetic, passionate, enthusiastic and genuinely happy be installing the unit. His attention to detail was impeccable and he always checked up on me throughout the day to make sure I was happy with the install.Thank you KYC, I will be recommending you to anyone I know looking for air con.

Christopher Foo

10:09 04 Dec 20

I would absolutely recommend KYC Air Conditioning to anyone who is considering a permanent air-conditioning solution for their home. Kristian and the team will always put the customer first assuring piece of mind every step of the process from enquiry to completion.For context, I recently contacted several busineeses for a ducted air conditioning system in preparation for summer not knowing much about split and ducted systems. After the initial consultation, it was evident that Kristian was extremely knowledgeable, experienced and transparent about what would be the best solution for my needs and budget. I knew I was in the right hands for the job.He was able to answer the extremely long list of questions that I had comprehensively and was extremely accommodating to any requests that I had. There were even times where I emailed a question at night not expecting a response until morning only to find it was answered within the hour.When it came to installation, Omar and the team were extremely courteous and professional by providing an overview of the brief and ensured that the ducts were placed in a position which was most suitable for the layout of the room and performance of the air-conditioning unit. They even went a step further in setting up my phone to connect to the unit and provided a tutorial on how to use the app.Overall I am extremely pleased with the quality of service that KYC Air Conditioning provided and would encourage anyone considering air-conditioning to give them a call.

Paul King

19:16 03 Dec 20

Dealing with KYC Air Conditioning has been an excellent experience.KYC was 1 of 3 quotes which I got. This was to install a 4 Zone/6 Duct system in the top storey of my house. I went with KYC as Kristian from KYC was the only person who got into my roof and walked/crawled the entire area to make sure what was quoted could be done.KYC's quote was competitive.Kristian's follow up was fantastic. The installation team led by Yousef was excellent. It was a whole day job with challenges (low roof and routing electricals through a 25 year old house extension) . They turned up on time, stayed for 10 hours, and checked in with me multiple times throughout the day to make sure all decisions on the day were agreed.My family and myself are so happy with the work that was performed.In closing, thanks to KYC for the recommendations on options. The system is so quiet and efficient.Paul

M T

23:34 01 Nov 20

Great quality Products & range with trusted knowledge for what we needed. Arrived punctually & pricing was competitive and did meet expectations. A+ for communication & completed job on specified time line. would recommend for any locals to st george & sutherland area

Sarah Nagy

02:08 07 Oct 20

so professional !! great work and super friendly. highly recommend

Emily Brown

01:56 07 Oct 20

First time using KYC and would definitely recommend. Very responsive, professional and friendly team. I would definitely use again! Thanks to Kristian and his team, another happy customer!

Antonia Romanakis

00:11 06 Oct 20

Kristian and his team were so wonderful and easy to deal with! They were efficient, professional and extremely knowledgable on their services and I'm so so happy with my new AC. Highly recommend KYC Air-conditioning!!

Sara Dunseath

08:37 24 Aug 20

Christian installed a 6 zone air con system as part of our new build. Christian was very attentive and professional, with great after care service, following up to see how everything was going a few weeks after install.

Khaled Elnahal

00:37 27 Jul 20

Big thanks to Kristian and his team for installing our new AC system! Excellent Service and great quality work. From start to finish, the whole process was perfectly painless and thoroughly enjoyable. It's hard to find a good AC company that you can always count on. Thank you so much and keep the good work guys. I highly recommend KYC.

tina chalabian

01:53 19 Jun 20

KYC installed ducted airconditioning throughout my apartment in Manly. Even under difficult circumstances and some structural challenges they finished the job in one day!! Excellent team and professional service. I can’t recommend them enough.

Stephanie Tsang

00:53 13 Jun 20

Outstanding professionalism, services were delivered on-time and was great value for money. Good attention to detail and great communication before and after the installation. Would definitely recommend KYC to all my family and friends and use KYC for all my AC needs in future. Have had no issues with anything installed by KYC.

Joshua Green

08:03 12 Jun 20

Kyc air-conditioning is a perfect example of exceptional customer service and great quality. I would highly recommend this company and their work.They installed air con in my house in a timely And affordable fashion with only a few days notice.

Garo Parizian

07:42 12 Jun 20

I found KYC on Google and I'm so happy that I did. The workmenship is incredible, the men were on time and a pleasure to deal with. Thank you to the team at KYC for listening to my ideas and helping us achieve exactly what we wanted

Harber Clark

08:57 20 Oct 20

I was very happy to have them in my house, they did the job perfectly, the duct air works just the way I wanted it to, all my questions were happily answered and they left the house cleaner than before they arrived.

E Jays

01:13 24 Jun 21

Kristian is good. Some minor mistakes but he fixed them quickly. Unfortunately, he is let down by his father who works for him. His father is argumentative and disrespectful.Product is good, install is fine and still working well after a few years. I've since had to install other aircon systems and in hindsight realise KYC price wasn't competitive.

Jo Bin

21:38 08 Nov 23

Kristian came to provide a quote for a job and made a significant error. As a result, when he dispatched a technician, the technician was unable to do any work on-site due to Kristian's mistake. During the attempt to resolve the issue, the technician broke my light. Despite this, Kristian billed me for the visit, expecting payment for the technician's time — a visit that was rendered unnecessary by his own error — and offered no compensation for the broken light. Furthermore, on a second occasion, he sent two technicians for a very minor job and charged me for both. He had already billed me for the initial quote, intended for a much larger job, and has since neither issued a refund nor repaired the light.

Joel Hattie

04:02 23 Feb 22

A very poor experience with this company.The repair man came out to my house and spent about 2 minutes looking at the vents before saying he couldn't do anything because the roof cavity is too small (he didnt even check).When their office followed up with me about the job, they waved the call out fee of $130 given how long he was there for and he didnt do anything.A week later, I had another company come in who fixed the problem I was having for $330 including parts.A few months later, the KYC office contacts me asking me to pay $199 because their prices have gone up since. They completely dismissing what the previous employee told me about the call out fee. After discussing with them I agreed to pay the initial call out fee of $130.$130 for 2 mins of walking into a house and looking at a vent is questionable but I guess its a call out regardless of the quality of the repairman....They wrote down my email address wrong upon initial contact and their main phone number shows up as "Suspected Spam" when they call my phone (an android). Yet apparently I was avoiding them?Given the fact their repairmen seem to have no idea what they were doing and their office is in shambles, I'd advise steering clear of this company and going to any of the other multitude of air-con companies in the area.

Mahadi Shaheed

01:05 05 Jan 21

This company is a fraud, my family and I have been very cooperative with their requests however they are basically trying to exploit us, earlier in 2020 these guys came and installed central air conditioning in our upstairs area, after a couple months it stopped working on really hot days. When we asked the people to check it out they were claiming that someone has been on our roof and that they have messed with the wires or something, the guy couldn't even make a legitimate excuse, he started taking pictures without permission then when we asked what the problem was he couldn't even tell us, he just kept saying he would report to his boss, scums should learn how to run a business not a scam.

Aaron Browning

02:47 14 Dec 20

I would not recommend KYC. I organised to have a split system AC unit removed along with 4 x internal split system heads in our house, to prepare for a new installation of a smaller modern system. Kristian insisted that although their prices were higher than my cheapest quote, they would provide professional service and care. My experience has not turned out that way.After removing and disposing of the equipment, I paid in full. As it turns out, they left all the metal ducting on the roof completely unsecured, and in recent windy weather the sharp heavy pieces of metal flew off into my backyard. This could've seriously injured people or my dog. I immediately contacted KYC and shared this information. They were apologetic, then requested proof, and stopped responding to me after I provided photos. They have never visited to rectify the issue despite followups.Now that we've had another AC business out to install the new units, I've been told that they also left multiple sets of LIVE ELECTRICAL WIRES in my roof which has the potential to cause serious damage and endanger lives. We now need to engage an electrician to come and make our house safe.What a shockingly poor performance.

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